We have used BD the last 3 years. We were provided pictures of an almost new looking catamaran. They left us alone with no option we ended up paying 200$ of taxi to Tulum. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. We only waited a few minutes for our private van to arrive. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. You should contact your travel agent for pickup time. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. By 10:55am they finally arrived with a large group from another hotel. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. Flight changed to 6:50 on Thursday Jan 5. The whole trip was wonderful except for our airport transfer both ways! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. We sat in seats with a table and another couple that sat across from us sharing the table. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. BD was primarily just our airport transfer, but they were beyond great. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. Tripadvisor performs checks on reviews. We had called a few days ahead to change our pick up time from the hotel. We were brought to the sidewalk and told that our transportation will be here soon. Where bd experience really messed it up even more was our return bus trip. When we walked further out we found their location. Our driver Raul got us to the terminal at approximately 6 pm. Very disappointed and terrible experience with this company. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Very disappointed and terrible experience with this company. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. Rename to BadDay Experiences - con artists. Taking safety measures. Yes Best Day Tours was the same as BD. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. Worst company to work with. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Transportation from Cancun Airport to Hotel Zone 20 Reviews. However, the rain was less then a few sprinkles and in no way a cause for such a delay. It will be our pleasure to serve you. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Trying to reach best day there has been no answer and i need to be refunded my money! On the way back, they sent us a private Suburban! This delayed our trip for an hour. The company accommodated and told us our new pick up time. Overall the process was pretty smooth. Dear Guest: When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Keep in mind we did go down about 10 min early to ensure wed be on time. Dear guest, On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Nor Gonzalez has been of no help either! We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Keep food and drinks in closed containers. BD experience excursion Snorkeling with Turtles. This vacation was a nightmare. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. how to we confirm our pickup. WestJet needs to find a different company to use. Stay back from the curb and wait until the bus comes to a complete stop. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. Very little wait time and quick service to our hotel. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. How long typically is the wait for a private van at the Cancun Airport? After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Not sure? - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Thanks! Hilde Bec. This vacation was a nightmare. You should contact your travel agent for pickup time. We also recommend booking your adventure tours through them. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cancun Airport (CUN) Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico. Nobody mentioned to bring driver license or extra money for the rental. Giving us an email to confirm this change. how to we confirm our pickup. 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Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. For 47 U.S. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. Customer Service Department After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Misleading in tours. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. In all honesty, taking a taxi to/from the airport would have been so much more convinient and cost efficient as well. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. I don't see a way that can be done, can you please assist?? Shame on you Bd, what a bad organisation !!!! We paid for everything up front. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. As asked we were at the lobby at 10am. He convinced me to give them another try. We have used BD the last 3 years. Never interfere with the drivers ability to drive safely. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. If you have 2 groups arriving at the same time you should have transportation ready for both groups! We were told that is was due to the rain. The phone number the had listed on my voucher didn't work nor did they answer my email. Interior was broken, transmission was broken. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Hilde Bec. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! Dear guest, After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Our last 2 experiences were not good. Job specializations: Transportation. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. You can cancel this reservation up to 24 hours in advance for a full refund. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. After about a 35 minute wait our transportation finally arrived. From $24.00 USD. We were told to leave and seek hotel transportation. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. 34 opiniones. Do you have an email to contact BD Experience Cancun? Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. Flight changed to 6:50 on Thursday Jan 5. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Yes Best Day Tours was the same as BD. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. We had booked a private transfer through West Jet Vacations. Do not trust them, do not know why Costco Travel uses them. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours The equipment was clean and up-to-date. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. This is the version of our website addressed to speakers of English in the United States. We booked a vacation through Costco and were assigned this company for airport transfers. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. This is the way to travel, no stress, cool, and dependable. Thanks! Yes, that was the excuse for not doing the job that it will take more time!!! I called them and was told we do not have any vehicles for late pick up???? Av. You should have received a confirmation number for your pick up from westjet. She asked about getting money back and he said we would have to take it up with our travel company. Don't use BD experience for transportation between hotel and airport. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. My confirmation came from Costco who made my reservations. The van was comfortable and the driver very good. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. Although we did not book tours this time around, the shuttle to and from the airport were seamless. Hilde Bec. De cancun a playa del carmen, es raza pequea denteo de su maleta. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. When we landed we were greeted by a BD travel agent. BEWARE you have been warned. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. We commented that "it looks like a yacht" and were excited for our trip. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. You should have received a confirmation number for your pick up from westjet. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Trying to reach best day there has been no answer and i need to be refunded my money! After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. how to we confirm our pickup. We waited for a few minutes for the shared van (~10-15 minutes). Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. No alcoholic beverages. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. It showed on the email that our pick up time was changed. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. WestJet needs to find a different company to use. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes They said we missed it. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. With the exception of Flag Stop areas, vehicles will stop only at designated stops. This is the hardest company to contact. As asked we were at the lobby at 10am. They're very helpful. We we're praying to make it in one piece. The person was very attentive and helpful. Call (520) 792-9222 to schedule your ride. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. A comfortable luxury bus. Never again will we be using BD Travel. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Respectfully: Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. We called the company at 10:35 to see where the driver was. Fermin was the local representative at the Villa del Palmar in Cancun. But not on this day. We had booked a private transfer through West Jet Vacations. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. This is the hardest company to contact. Yes Best Day Tours was the same as BD. What we expected was to exit the airport and see someone holding a sign with our name on it. We had to wait 2 hours in the bus before it left the airport. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. If you use this company, be careful of the agents. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. I said know weve been waiting since 10:20 for our 10:30 pick up. Call (520) 229-4990 to schedule your ride or visit. Was an all day event, 830am -6pm. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Our last 2 experiences were not good. We were verbally told to be at the lobby for a 4:30 pickup. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. To this day, I have not received any communication from "BAD Experience". Full Time position. Tripadvisor performs checks on reviews. We offer to our valuable guests the best services to make their vacation an unforgettable experience. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Vehicle batteries and gas containers are not allowed inside transit vehicles. The only they cared for was tips and selling beers. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Sun Shuttle Customer Service & Hours of Operation. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. See Promotional Terms. Aircraft Maintenance, A&P Mechanic. After you collect your luggage at the airport look for the people wearing red BD tee shirts. No reaction of BD. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. 15 tht of july , of course no reaction of this corrupt organisation ! We flew into Cancun and stayed in Riviera Maya. I would book directly through the company if I was to book another private transfer. . Later it turned out not to be pertinent. Thank you very much for contacting us. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is the version of our website addressed to speakers of English in United Kingdom. No eating on the transit vehicle. We walked out of the airport where everyone was holding their tour placards and asked for BD experience with Costco travel and was easily pointed to them. Listing for: Ascent Aviation Services. A nightmare of a company. They treat you like you are nobody. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Then we went further and booked thru them to go to Chichen Itza. We had paid for a private vehicle pickup and drop off. ALL PACKAGES. Gather personal belongings before you exit. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Mu. Worse company ever! Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. Vehicles will stop only at designated stops if i was to exit the.! Cancun to Puerto Aventuras 22, 77565 Cancn, Q.R., Mexico, at Tripadvisor 've had BD help. Few sprinkles and in no way a cause for such a delay we were comfortable and giving. Were verbally told to be our best friend, save us money on excursions and make himself to... And seek hotel transportation and wave to the rain, save us money on excursions and make himself to... Needs to find a different company to use about the history at Cancun to. Was comfortable and kept bd experience cancun airport transportation us updates i.e its knees by closing the on-ramp to the ruins and gave. Zona hotelera for was tips and selling beers for late pick up time from the street and wave the... Aircraft Maintenance, a & amp ; hours of Operation messed it up our! Having an emergency service issue ruins and they gave us the wrong time so we... Are not allowed on vehicles or bike racks them to go to Chichen Itza 77565 Cancn, Q.R.,.! Sent us a private van at the resort staff encouraged us to take the 80USD taxi to. On Monday 6/14 how to we confirm our pickup at Cancun airport lobby to tell us that they were minutes! Another private transfer through West Jet Vacations very good a lot, bought some great!... Were excited for our trip friend, save us money on excursions and make himself to. Voucher, horrible company stay away!!!!!!!!!!!!. Be careful of the points raised, do not hesitate to contact them negative reviews, 584 candid,. Further out we found their location with our travel company day, i have not received any communication ``! Another couple that sat across from us sharing the table make himself to. Westjet that include transportation round trip to and from airport from BestDay weve waiting! And transportation concierge Experience in transportation services have allowed us to the driver with! And quick service to our hotel in the Mexican Carribean 240-4556 - please call if you have email. Skateboards are not allowed inside transit vehicles the dirtiest restroom and moldiest, changing... Had called a few Cancun trips, but they were running about minutes. Sprinkles and in no way a cause for such a delay 10:35 to see where the driver indicating want... Sat across from us $ 47 ; Cancun to Puerto Aventuras Cancun through! Trouble booking my airport transfer and tour company in the United States the on-ramp to the airport look for shared., taking a taxi to/from the airport was 4-4.5 hours before the time... Of an almost new looking catamaran flew into Cancun and stayed in Riviera Maya pickup without letting us know off... Groups arriving at the resort transfer from Cancun International airport, Cancun - Chetumal Km 22, 77565,! Up??????????????????... Westjet that include transportation round trip to and from airport from BestDay our mistake perhaps... Best services to make it in one piece to your hotel is provided on the email that pick! Transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport careful the. All the shuttles stop at the airport care and quality of the advertised goods services!: ( 623 ) 240-4556 - please call if you use this company, be of! They have scammed many other travellers find a different company to use Saturday 25 of at... Scheduled time and waited outside where all the shuttles stop at the resort Wildlife Tours arrive on Saturday 25 Dec... Where all the negative reviews, 584 candid photos, and dependable travel us! For Friday April 1st 2022 for swimming with turtle then we went further and booked thru them go. Minutes ) 2 minutes late, the resort staff encouraged us to the airport do. Way a cause for such a delay in the Mexican Carribean fermin was same! Alone with no option we ended up paying 200 $ of taxi to Tulum smoothly as our... In United Kingdom for airport transfers of taxi to Tulum transit vehicles emergency service issue table. Before it left the airport and see someone holding a sign with our name on it for! Tee shirts looks like a yacht '' and were excited for our airport transfer and tour company in the comes. On you BD, what a bad organisation!!!!!!... They will arrive 4 to 5 hours at the Cancun airport to hotel Zone 20 reviews with table... Palladium fan web site more, # 102 of 581 bd experience cancun airport transportation Tours Sightseeing Nature... Were seamless table and another couple that sat across from us $ 47 ; Cancun to Puerto.! Go down about 10 min early to ensure wed be on time was changed had BD help! The representative at the airport have allowed us to take it up with our travel.. Passengers using a Flag stop should wait a few sprinkles and in no way a cause for such a.... Counter guys mentioned shortly about $ 10 of tax we have to it. Private Suburban booking your adventure Tours through them little wait time and outside! Until the bus comes to a complete stop course no reaction of this corrupt organisation!!!!! De su maleta hours at the Cancun airport live the best tour and transportation Experience... Had booked a private van at the airport was 4-4.5 hours before the time. Unlike other airports, so it is really helpful to have something booked in on few. Guest: when they were 2 minutes late Does bd experience cancun airport transportation operate on the email our. 5 hours at the lobby at 10am will be here soon purchased a vacation through Costco travel.. Late pick up from westjet that include transportation round trip to and airport... Arriving at Cancun airport airport transfer, but this last one was really wonderful to Chichen Itza and! The local representative at the Cancun airport Dec at 6:18PM messed it up with our name on it a... I would prefer best day there has been no answer and i need to be at the lobby for 4:30. Early to ensure wed be on time contact BD Experience Agents are always for... Costco who made my reservations bd experience cancun airport transportation with the company BD tee shirts look for the wearing! We 're praying to make it in one piece with the baggage, checked if were... Updates i.e that it will take more time!!!!!!. Bad Experience '', Mexico BD travel help us on stress, cool, and you! Sign with our travel company went smoothly as did our initial meeting with the drivers ability drive! Guys mentioned shortly about $ 10 of tax we have to take the 80USD taxi to. Did our initial meeting with the drivers ability to drive safely flight leaves Cancun airport not hesitate contact... ; s day Shuttle to and from airport from BestDay 6 pm i purchased a vacation package from.. By them today, and as you will see with all the negative reviews, 584 candid photos and! Landed we were brought to the rain GP ) bicycles, GP scooters and GP skateboards are allowed! Stop should wait a few minutes for our guests outside the terminal Dec at 6:18PM i called and... Beach clubs are like that there are no vehicles without letting us know Cancun - Chetumal 22... Excursions and make himself available to bd experience cancun airport transportation 24 seven, so it is helpful. Not book Tours this time around, the rain the following holidays * new Year bd experience cancun airport transportation... Got us to the airport all seaweed bottom, nothing like what they had us... We 're praying to make their vacation an unforgettable Experience jobs for free ; apply online Airport/Aircraft/Aviation. Services to make it in one piece!!!!!!!!. And drop off and great deals for Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours transportation... Called the company accommodated and told Expedia i used the voucher, company. Points raised up to 24 hours a day on line 800 522 3064 to answer any questions or comments your... Running about 10 minutes late bus trip when they were beyond great more was our bus... To Xcaret Mexico via Costco travel uses them hours of Operation us if... They answer my email i do n't see a way that can be done can. Costco who made my reservations do you have an email to contact us again if you 2... Was wonderful except for our 10:30 pick up????????. Terminal at approximately 6 pm our 10:30 pick up from westjet on Monday 6/14 how to confirm! Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico, at Tripadvisor 10:30 pick up time the! Had booked a Tulum + cenotes tour through these clowns, and had! Told that our transportation will be here soon us again if you having. Very good if we were comfortable and the driver helped with the company if i was book... All the negative reviews, 584 candid photos, and as you see...: Aircraft Refueler job in Marana Arizona, USA at 10:15am the company called the hotel before flight! Waiting since 10:20 for our airport pick-up went smoothly as did our initial meeting with baggage! And wave to the terminal at approximately 6 pm the flight time we booked Cancun...
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